Return policy

1. Return Eligibility

• Time Frame: You may return items within 30 days of receiving your order.
• Condition: Items must be in new and unused condition, with all original packaging, tags, and accessories included.
• Exceptions: The following items are non-returnable:
  • Personalized or custom-made products.
  • Perishable goods.
  • Digital products (e.g., software, e-books).
  • Items marked as "final sale."

2. Initiating a Return

1. Contact Us: Email our customer support team at support@savvypicks.com with your order number and a brief description of the issue.
2. Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
3. Packaging: Carefully package the item to prevent damage during transit. Include all original packaging, tags, and accessories.
4. Shipping: Return the item to us at the following address:
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   Savvy Picks Returns Department
   1234 Smart Avenue, Suite 567
   Cityville, CA 90210

   Note: We recommend using a trackable shipping method to ensure your return reaches us safely. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent).

3. Processing Your Return

• Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
• Refund: If your return is approved, we will notify you via email and initiate a refund to your original payment method. Please allow 5-7 business days for the refund to be processed and an additional 3-5 business days for the refund to appear on your bank or credit card statement.
• Exchange: If you would like to exchange an item for a different size, color, or product, please let us know in your initial email. We will provide instructions for returning the original item and placing a new order for the desired item.

4. Damaged or Incorrect Items

• Damaged Items: If you receive an item that is damaged, please contact us within 7 days of receiving your order. Include photos of the damage in your email to support@savvypicks.com. We will work with you to resolve the issue, which may include sending a replacement or providing a refund.
• Incorrect Items: If you received an incorrect item, please notify us within 7 days of receiving your order. We will arrange for a return and send you the correct item at no additional cost to you.

5. Final Sale Items

6. Questions or Concerns